Contents
What data we process and why
When you make a purchase, we process your name, contact and delivery details, the contents of your order, payment and billing details and our communication. We need them to conclude and perform the purchase contract, for delivery, payment, and handling a complaint or withdrawal from the contract (Art. 6(1)(b) GDPR). We keep accounting and tax documents in accordance with legal regulations (Art. 6(1)(c) GDPR). We use reasonable records of communication and technical security data to protect our rights, the security of the shop and to prevent misuse (legitimate interest under Art. 6(1)(f) GDPR). You may object to processing based on legitimate interest.
We process data from the enquiry form (name, e-mail, phone, location and attachments) so that we can reply to your enquiry and prepare a quote. The legal basis is taking steps prior to entering into a contract. If the enquiry does not lead to an order or contract, we delete the data and attachments no later than 6 months after our last communication.
We create an account if you register; its details can be edited after logging in. Without the data necessary for the order, we cannot process the purchase. Providing data for the newsletter and optional cookies is not mandatory.
If you choose to sign in with Google, Google gives us your name, e-mail and account identifier. We use them to sign you in and manage your account; we never see your Google password. The Google button loads only on the sign-in pages and in account management, and Google processes data under its own privacy policy. You can remove the connection at any time in your account under Personal data and GDPR.
Newsletter, reviews and cookies
We send the newsletter on the basis of your subscription; you can withdraw your consent at any time using the unsubscribe link in the message or by e-mail to our address. After a purchase, we may send you a satisfaction questionnaire via the Heureka Overené zákazníkmi (Verified by Customers) service only if the applicable rules on electronic communications allow it and you did not decline this option when ordering; you can also unsubscribe in the e-mail itself. Strictly necessary cookies are used for the cart and account to work. We use analytical and marketing cookies and similar technologies only according to your choice in the cookie bar. Details and how to change your choice can be found in the document Cookies in detail.
Who we share data with
Data is processed to the extent necessary by hosting and technical operation providers, payment services (depending on the payment method chosen), carriers and pick-up points (depending on the delivery method chosen), accounting services and public authorities where required by law. We use Heureka.sk for reviews; the Smartsupp chat may be used for voluntary communication. If you allow marketing technologies, data may be processed by their providers, including Meta Platforms. For providers outside the EEA, we require an appropriate legal transfer mechanism, in particular standard contractual clauses or an adequacy decision where applicable.
How long we keep data
We keep order data and accounting documents for the periods required by tax, accounting and consumer protection regulations. We keep account data for as long as the account exists and thereafter only to the extent necessary for legal obligations or the defence of claims. We process newsletter data until you unsubscribe; we keep the record of consent for as long as necessary to demonstrate its lawfulness. Technical records and cookies have their own retention periods stated in the cookie settings. Once the reason no longer applies, we delete or anonymise the data.
Your rights
You have the right of access, rectification, erasure, restriction of processing, data portability, to object to legitimate interest and to withdraw consent without affecting the lawfulness of earlier processing. Some data, in particular accounting documents, cannot be deleted before the end of the statutory period. We usually respond to requests within one month. You can lodge a complaint with the Office for Personal Data Protection of the Slovak Republic. We do not use automated individual decision-making with legal or similarly significant effects.
Last updated: 8/11/2026.